Veterans Services FAQ
Frequently Asked Questions:
When will my certification request be submitted to the VA? The Veteran Services Office will start submitting enrollment certifications in the order they are received to the VA Regional Office in Muskogee, Oklahoma 30 days prior to the start of the term.
What address will the VA use to send me mail? The address we submit to the VA is your mailing address in UAccess. In order to make a change to this you must update the info in UAccess Student Center.
How long will it take for the VA to process my certification? The VA generally takes 6 to 8 weeks to process enrollment certifications AFTER they are sent FROM our office.
What might delay my benefits from being processed?
Your classes do not meet a degree requirement or they are hybrid or online remedial. Meet with your advisor ahead of time to be certain your classes will qualify. The VA won’t pay for courses that are NOT required for your degree plan and won’t pay for hybrid or online remedial courses.
Your enrollment has changed since the initial certification request was submitted. All enrollment should be final prior to submitting your certification request. Changes to enrollment may cause a considerable delay in certification processing. Notify the Veterans Services office ASAP at firstname.lastname@example.org to update your certification request.
Why isn’t my housing allowance and/or book stipend the amount I expected? The amount of benefits you will receive is determined by the Department of Veterans Affairs and is based on the start and end dates of your classes and the number of units for which you are enrolled. UA staff do not have access to your detailed benefit information. Questions about housing allowance or book stipend payments can be answered by the Muskogee VA Office at 1-888-442-4551.
How do I apply for a book deferment? On step 3 of the Veterans Academic Certification process, check the box to request a book and materials deferment for use at the Main UA Bookstore.
I applied for a book deferment but didn’t get it, why? Book deferments are not available to students with a past due bursar balance.
I won’t be able to pay my tuition by the due date. Can I get a tuition payment deferment? Tuition Deferments are available for Chapters 30, 35, 1606 and 1607 (the deferment is not available for Chapter 33 students). Qualifying students may request a tuition deferment on step 3 of their veteran academic certification submission.
Why haven’t I received my grant or loan money yet? If you are using Chapter 33, financial aid (grants, loans, etc.) will pay towards any balance you currently show due. When the VA makes a payment you will be refunded the difference (depending on your eligibility % and scholarships, it may be all of it or a partial amount). VA funds are not dispersed until after the refund period. To ensure your funds arrive as close to that date as possible, meet with your advisor, enroll as early as possible and submit your certification request immediately thereafter.
I’m using Chapter 33 and I won’t be able to pay my tuition by the deadline. Will I be assessed late fees? Before tuition is due or after you submit your Veteran Academic Certification request, a Positive Service Indicator (red star at top of page in UAccess Student) that says “CH 33 VETERAN” will be placed on your account to block late charges for tuition. The University of Arizona waits for the VA to make a tuition and fees payment to your Bursar’s account. You will continue to receive invoices from the Bursar until your balance is paid off.
How will I know when the VA has placed money on my student account? When you receive the VA payment to your Bursar’s account, it will show as “Federal Veterans Payment” If you are using the Yellow Ribbon Program (not applicable for UA South students), the Yellow Ribbon Tuition Scholarship will be applied once the VA Yellow Ribbon funds are received.
I am paying out of state tuition and using the GI Bill. Why didn’t I get Yellow Ribbon? The VA has only approved Yellow Ribbon for students who receive the Chapter 33 Post 9/11 GI Bill at the 100% rate.
Do I have to verify my enrollment with the VA every month? If you are using Chapter 1606, 1607 or 30, you must verify your enrollment at the end of every month to initiate payments. Log into the Web Automated Verification of Enrollment system (www.gibill.va.gov/wave ) or access this system through your eBenefits account. Questions should be directed to the VA at 1-877-823-2378.